Customer Service: You’ve Got Customers

Released 2005

In spite of all the attention given to customer service, it seems to be getting worse. One problem is an over-emphasis on the superficial –the greeter at the door, the forced smile, and the overused “have a nice day.” As a result, surface friendliness often replaces meaningful service .

What’s most important in customer service is action. That means first knowing your product or service, and finally following through and solving problems.

This program follows the trials of a new customer service provider. While at his first job, he receives an education from an unlikely group—a bowling team. As a result of their reactions, he learns six key customer service techniques which could be used in any business, anywhere.

By the end of this engaging story, viewers will understand that… “Good service isn’t about flowery words and pleasant smiles.” It’s about actions!

Running Time:
20 minutes

Included with purchase of program:

• Leader’s Guide (PDF) Comprehensive 28 page guide with materials for live training sessions
• PowerPoint Presentation (approximately 18 slides)
• e-Learning version includes pre-test, video presentation and post-test 
• This program may also be licensed for streaming and/or use within your LMS. We offer both hosted and self hosted delivery options

Training Format Options: 

• MP4 on USB 
• DVD Hard Copy

Video Streaming

• Our base price begins at $595 per title for as few as 50 employees
• You may choose hosted and access the training on our partner server or self-hosted and load the programs onto your own LMS system. 
• All licensed streaming programs come with a full-year license. If your organization requires more time; a second year may be purchased for an additional 10%.